Treatment Warranty Policy

At Ascentia Dental Studio, we’re committed not only to excellent dental care today, but to the long‑term health of your smile. Many of our dentists provide a treatment warranty as a reflection of the quality of their work.

Because each clinician stands behind the dentistry they deliver, warranties apply only to treatment completed by that same dentist. If your treating dentist is no longer part of our team, our principal dentist will assist you and advise the best next steps.

To keep your warranty valid, please attend your routine hygiene visits as recommended, wear any nightguards, splints or retainers as instructed, and follow your personalised oral care plan.
Some treatments may not qualify for a warranty. Your dentist will always explain when and why this may apply, for example, dental implants for patients who smoke.

Coverage at a Glance

Detailed Coverage

Dental Sealants — 1 Year Warranty

Our promise: If your sealant breaks, chips or wears within one year, we’ll repair or replace it at no cost.

Covered: – Breakage of sealant
– Chipping of sealant
– Wear of sealant

Composite (White) Fillings — 1 Year Warranty

Our promise: If your filling breaks, chips or wears within one year, we’ll repair or replace it at no cost.

Covered: – Breakage of the filling
– Chipping of the filling
– Wear of the filling
– If the tooth later fractures and requires a crown or inlay/onlay, the original filling fee is credited towards the new restoration

Stainless Steel Crowns — 2 Year Warranty

Our promise: If your stainless steel crown requires recementing within two years, we’ll provide this at no cost.

Covered: – Recementing of the crown

Crowns — 5 Year Warranty

Our promise: If your crown breaks, chips or wears within five years, we’ll repair or replace it at no cost. Where you have health cover, we’ll bill your health fund only. If repair or replacement is not possible, we may refund your out‑of‑pocket expense.

Covered: – Breakage of the crown
– Chipping of the crown
– Wear of the crown
– Recementing of the crown

Bridges — 5 Year Warranty

Our promise: If your bridge breaks, chips or wears within five years, we’ll repair or replace it at no cost. Where you have health cover, we’ll bill your health fund only. If repair or replacement is not possible, we may refund your out‑of‑pocket expense.

Covered: – Breakage of the bridge
– Chipping of the bridge
– Wear of the bridge
– Recementing of the bridge

Porcelain Veneers — 5 Year Warranty

Our promise: If your veneer breaks, chips or wears within five years, we’ll repair or replace it at no cost. Where you have health cover, we’ll bill your health fund only. If repair or replacement is not possible, we may refund your out‑of‑pocket expense.

Covered: – Breakage of the veneer
– Chipping of the veneer
– Wear of the veneer
– Recementing of the veneer
– If damage necessitates a full crown, we credit the original veneer fee towards the crown

Dental Implants — 5 Year Warranty

Our promise: If your implant or implant crown experiences issues within five years, we’ll repair or replace it at no cost. Where you have health cover, we’ll bill your health fund only. If repair or replacement is not possible, we may refund your out‑of‑pocket expense.

Covered: – Breakage, chipping or wear of the implant crown
– Recementing or re‑screwing of the implant crown
– Failure of the implant to integrate with the bone
– Fracture of the implant or abutment

Root Canal Treatment — 5 Year Warranty

Our promise: If your root canal fails or if persistent infection/pain occurs within five years, we’ll repair or replace it at no cost. Where you have health cover, we’ll bill your health fund only. If repair or replacement is not possible, we may refund your out‑of‑pocket expense.

Important: Root canal treatments are guaranteed only when a full crown has been placed to reinforce the tooth.

Covered: – Failure of the root canal
– Persistent infection or pain

What Isn’t Covered

Certain situations are beyond our control and are not covered under warranty:

• Biological or behavioural factors: Changes in your oral health or underlying medical conditions.
• Habits and risk factors: Teeth grinding/clenching (bruxism), smoking or similar habits that adversely affect treatment.

Keeping Your Warranty Valid

To keep your warranty valid, it’s important to follow your personalised care plan. To ensure your warranty remains valid, please:

• Attend recommended maintenance and hygiene appointments (usually every 6 months, unless advised otherwise)
• Wear any prescribed nightguard, splint or retainer as instructed
• Complete recommended exams and X‑rays
• Follow all care instructions and maintain good oral hygiene

How to Make a Warranty Request

1. Contact us: Call the practice or book online and mention it’s a warranty review.
2. Assessment: Your dentist will examine the area; X‑rays may be required for proper assessment.
3. Next steps: If the issue is covered, we’ll repair or replace the work at no cost. Where you have health cover, we bill your health fund only; if repair/replacement isn’t possible, we may refund your out‑of‑pocket amount.

Notes & Eligibility

• Warranties apply only to treatment completed by the same dentist who provided it. If your treating dentist is no longer with us, our principal dentist will advise the best pathway for care.
• Some treatments may not qualify for a warranty; your dentist will explain when and why this may apply (e.g. dental implants for patients who smoke).
• Adherence to your personalised oral care plan is required to maintain warranty validity.